cub99's Privacy Policy — Our Commitment to Keeping Your Information Safe
This policy clearly explains how the personal information you provide on the cub99 platform is collected, stored, and used.
This Privacy Policy ("Policy") applies to all services, websites, and applications of the cub99 platform. By using cub99's services, you are considered to have accepted the terms of this Policy. Protecting the privacy of your personal information is one of our core responsibilities. We never sell your information to third parties or share it without your permission.
Please read this Policy carefully. If you have any questions, contact us at [email protected].
1. Information We Collect
We may collect the following types of information for the purpose of registration and service delivery on the cub99 platform:
1.1 Personally Identifiable Information
- Full name and date of birth (for age verification — the service is for those aged 21 or older only)
- Email address and mobile number
- National ID or passport number (for identity and age verification)
- Residential address
1.2 Financial Information
- Payment method details — bKash, Nagad, Rocket, Upay, and bank account information
- Transaction history (deposits and withdrawals)
- Wallet number or account number (to a verified extent)
1.3 Usage Information
- Login date, time, and IP address
- Device type, operating system, and browser information
- Time spent on the site and pages visited
- Gaming history and betting activity
- Information collected through cookies and similar tracking technologies
1.4 Communication Information
- Records of your conversations with customer support via live chat or email
- Information related to complaints, suggestions, or requests
2. How We Use Information
Collected information is used for the purposes described below. cub99 commits that no information will be used beyond its stated purpose:
| Purpose | Type of Information Used |
|---|---|
| Account creation and management | Name, date of birth, email, mobile number |
| Identity and age verification | National ID, passport, or equivalent document |
| Processing deposits and withdrawals | Payment method details, transaction history |
| Providing customer support | Contact information, chat/email records |
| Fraud and money laundering prevention | IP address, transaction patterns, identity documents |
| Responsible gaming monitoring | Gaming history, betting activity |
| Site improvement and analytics | Usage information, cookie data |
| Communicating relevant offers and promotions | Email, mobile number (based on consent) |
3. Cookies and Tracking Technologies
Cookies and similar technologies are used on the cub99 website to improve your experience. Cookies are small files stored on your device that help improve the functionality of the site.
3.1 Essential Cookies
These cookies are essential for the core functions of the site. They are used to maintain your login session, ensure security, and provide basic services. Disabling these cookies will prevent the site from working properly.
3.2 Functionality Cookies
These cookies remember your preferences and settings — for example, language preference and game settings. They make your experience more personal and convenient.
3.3 Analytical Cookies
These cookies monitor the number of visitors to the site and which pages they use. This information helps us improve the site's content and performance. The data collected remains anonymous.
You can delete cookies or block new cookies at any time through your browser settings. Please note that disabling cookies may cause some cub99 services to function in a limited way.
4. Sharing Information with Third Parties
cub99 does not sell your personal information. Information is shared with third parties only in the limited circumstances listed below:
4.1 Payment Processing Companies
Necessary payment information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete transactions. These companies follow strict security standards and use the information solely for processing transactions.
4.2 Technology and Service Providers
Gaming software providers (such as Pragmatic Play, Evolution Gaming, PG Soft, Spribe, JILI), cloud storage, cybersecurity, and customer service technology providers may receive limited technical information. Each of these relationships is governed by strict contractual confidentiality terms.
4.3 Legal Obligations
If a court or law enforcement agency legally demands disclosure of information, cub99 is obligated to comply. In such cases, we will make every effort to notify you in advance, though legal restrictions may not always make this possible.
4.4 Business Changes
In the event of a business restructuring, merger, or acquisition, user information may be transferred to the new entity. We will notify you before any such change, and the protections of this Policy will continue to apply.
5. Data Security Methods
cub99 takes industry-standard technical and organizational measures to protect your information. The key elements of our security framework are:
SSL Encryption
All communication between your browser and our servers is protected by SSL/TLS encryption. This prevents anyone from intercepting data during transfer.
Secure Password Storage
Your password is never stored in plain text. Passwords are kept secure using advanced hashing algorithms.
Access Control
Only authorized staff have access to your information for specific purposes. Every access is logged and regularly audited.
Security Monitoring
Our systems are monitored 24/7. Immediate action is taken if any unusual activity is detected.
Please keep in mind that no system on the internet is 100% error-free. Use a strong password to keep your account secure and never share your password with anyone.
6. Data Retention Period
cub99 retains your information only for as long as is necessary to provide services and meet legal obligations.
- Active account: All necessary information is retained for as long as the account remains active.
- After account closure: Financial records and transaction history are retained for a minimum of five (5) years after account closure. This is necessary for fraud prevention, resolving legal disputes, and regulatory compliance.
- Marketing consent: If you have given consent to receive promotional communications and later withdraw that consent, your contact information will be removed from marketing lists.
- Cookie data: Retention periods are determined by cookie type — session cookies are deleted when the browser is closed, and persistent cookies are automatically deleted after a set period.
7. Your Rights
As a cub99 user, you have the following rights regarding your own information:
7.1 Right of Access
You may request to know what information cub99 holds about you. We will provide a complete data report within a set timeframe.
7.2 Right to Rectification
If there is any incorrect or incomplete information in your profile, you may request a correction. This can be done directly through account settings or through the support team.
7.3 Right to Erasure
Under certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations (see Section 6).
7.4 Right to Object to Processing
You may object to certain types of data processing, particularly marketing communications. After receiving your request, we will remove your name from marketing lists.
7.5 Right to Data Portability
You may request your information in a structured, commonly used format.
To exercise any of the above rights, email us at [email protected] or contact us via live chat. We will respond to your request as quickly as possible after verifying your identity.
8. Protection of Minors
cub99's services are for those aged 21 or older only. We do not knowingly collect personal information from minors.
An age verification process is conducted at the time of registration. If we become aware that a minor's information has entered our system, we will immediately close that account and delete the associated information.
If you believe a minor has registered on cub99, please notify us at [email protected].
9. Third-Party Links and Services
The cub99 platform integrates services from certain gaming software providers (such as Pragmatic Play, Evolution Gaming, PG Soft, Spribe, JILI, Microgaming, NetEnt, Ezugi). These providers are governed by their own privacy policies.
cub99 is not responsible for the privacy practices of these third parties. However, we only work with partners who follow high security standards.
Our payment partners — bKash, Nagad, Rocket, Upay, and banking institutions — manage information in accordance with the guidelines of the relevant financial regulator.
10. Changes to This Policy
cub99 may update this Privacy Policy from time to time. For any significant changes, we will notify you through the following methods:
- A clear notice will be displayed on the website.
- Registered users will be notified by email.
- The "Last Updated" date at the top of the page will be changed.
Continued use of the platform after changes are made will be considered acceptance of the updated Policy. We therefore recommend reviewing this Policy regularly.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact the cub99 support team:
Live Chat
Our support team is available 7 days a week, 24 hours a day to assist you in Bengali and English. Live chat is the fastest method for resolving immediate issues.
For detailed privacy-related requests, email us at:
[email protected]
Play Safe on cub99 and Enjoy
Your information is secure, your privacy is guaranteed. Log in to cub99 now and enjoy a world-class gaming experience.
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